General FAQ

Shipping? How long will it take to receive my baby carrier?

We take one day to process, and use USPS Priority for all orders, which should take approximately 2-4 days once the order is placed. However, if you need to receive your item quicker, please contact us.

Is shipping really free?

Yes, always free shipping when using USPS Priority mail.

How do I register my obi baby carrier?

Go to registration on the menu, or mail in the Registration card that was attached to your Obi baby carrier.

What if I want to return my Obi carrier.

Items purchased are returnable within a 30 day period, in new condition, and in the original packaging. Please contact us. A return or exchange will only be accepted if the customer has contacted Ohana Babies prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Ohana Babies clearly marked on the outside of the box, will be refused. All returns must be sent to the following address:

Ohana Babies, LLC P.O. BOX 381
ERIE, CO 80516 We recommend you return all items via a traceable carrier such as USPS, UPS, or FedEx. Ohana Babies is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ohana Babies, you will receive a credit via the original payment method in the amount that you paid (excluding any shipping costs). Please allow 2-3 weeks for Ohana Babies to refund your credit card upon receipt.

What are the conditions for returning my baby carrier?

  1. Customer cannot return after 30 days.
  2. Baby carrier must be in new condition.
  3. Baby carrier must NOT have been washed.

All prices are in USD.  © 2018 Ohana Babies, LLC.  / 1-720-460-1718

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